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Started By
Message
re: Home Loan Question - Issues with Provider
Posted on 3/14/18 at 1:26 pm to hungryone
Posted on 3/14/18 at 1:26 pm to hungryone
Hungryone, we have direct deposit for the mortgage payments. It’s been set that way since we started.
This particular year, we got a check back for roughy $2200 from the mortgage company.
Then we got a letter saying our flood insurance hasn’t been paid. We called the insurance company to see what the deal was and they said no payments have been received from Fifth Third Bank. They have two phone recordings where they called and asked about the payments and the bank told them “it was in process”. Still nothing.
We then called the bank ourselves and they said “payment is pending” and to give it two days. We did and still nothing.
Coverage has not lapsed but we are in the grace period.
This same thing happened last year and I’m just tired of dealing with it.
This particular year, we got a check back for roughy $2200 from the mortgage company.
Then we got a letter saying our flood insurance hasn’t been paid. We called the insurance company to see what the deal was and they said no payments have been received from Fifth Third Bank. They have two phone recordings where they called and asked about the payments and the bank told them “it was in process”. Still nothing.
We then called the bank ourselves and they said “payment is pending” and to give it two days. We did and still nothing.
Coverage has not lapsed but we are in the grace period.
This same thing happened last year and I’m just tired of dealing with it.
2
Posted on 3/14/18 at 1:29 pm to southerntiger83
Also, the original bank said they no longer do business with/sell to Fifth Third because they went to shite.
Posted on 3/14/18 at 1:30 pm to southerntiger83
That sucks! I'd send a certified letter to the highest ranking person at the bank you can identify as being responsible for mortgage lending. CC as many people in the management chain as you can.
Refinancing is rarely free, so don't be eager to find another lender over this. Just make sure you pester the mortgage lending department *every day* until the payment has been made.
Refinancing is rarely free, so don't be eager to find another lender over this. Just make sure you pester the mortgage lending department *every day* until the payment has been made.
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