re: Recommendation for Cell Phone Carrier

If his primary focus is reliability I think the only place he can go would be Verizon, although I question whether this is an AT&T issue or something else. Anything else would be a downgrade for reliability.

IMO the only reason to go below AT&T and Verizon is price. And I say that as someone who has had Sprint, Verizon and am finishing up a 2 year experiment with Google Fi (Sprint and TMob).

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I personally have used Sprint for over 8 years and while their past reputation is well deserved, today's version of Sprint is unlike years past.

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It is still pretty terrible unless you're next to a tower or in an area in which they have high tower density. All of their wideband LTE is high band spectrum, which doesn't penetrate walls. Unless they densify their network (which they won't since they aren't investing on their network at the moment), Sprint will have islands of super fast LTE+ and oceans of slow LTE. Their high band spectrum has such poor propagation that even natural foliage can block the signal.

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It works. And it works everywhere I need it. I'm never without service, text messages go through quickly and 4 lines with unlimited everything for $100 (plus tax and fees) is unbeatable.

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Outside of data, Sprint does work. Unfortunately, I did notice that texts would be delayed whenever I was on 3G. Messages that go over LTE are fast, but when they go over 1x they take a few seconds to send and sometimes up to 30 seconds to receive. A few instances, I had messages come almost 30 minutes late.

Voice quality has always been great, but unfortunately there is no simultaneous Voice and Data. Also, all their prices seem to be promotional offers. After promos are over, their service doesn't justify their price.