re: Capital One closing some branches?

quote:

---

They have closed like 4 up here. Friend of mine just left for another company. Most places will be self service types.

---

Yep. They have converted many traditional branches to self-service places. No tellers, just ATMs and screens inside, with one employee (for now anyway) to point you toward them and maybe show you how to operate it.

And some consultant apparently convinced them to go all modern and paperless even at the traditional branches. They are all white interior, with screens in the lobby but no damn deposit slips, pens, or other helpful items. Very sterile, like a sci fi movie.

I get cash at the ATM in the lobby at the main branch downtown and then have to wait in line to get a damned envelope (all paper is kept out of sight behind the counter) from a teller. The teller told me last time that the employees sneaked some envelopes on top of the ATM where we could find them. I'm sure a manager will put an end to that helpfulness.

I think they are determined to put themselves out of business. If I can't get service from a human when I need it, I'll be a hell of a lot more likely to switch to an online only bank if it offers better terms.

Here is an article about it.

quote:

---

Capital One Financial Corp. plans to spend $160 million this year closing some branches and renovating others.

***

Capital One wants its branches to have a sleeker and more modern look, in some cases removing teller windows entirely and in others installing iPads and other technologies to help customers navigate their online accounts.

---