re: American Airlines Delay

quote:

---

American Airlines is saying they won't give any sort of compensation for the delay. Is this right?

---

LOL they're lying. Well, more than likely the people you're talking to in St. Lucia or on the phone don't have the authority to make that call.

When you return and are caught up on sleep call their corporate customer care line. Not their reservation line. Politely and succinctly explain that you had a mechanical delay causing the additional expenses on your end related to transportation.

They're not going to compensate you for vacation days, but you'll get some AA miles or vouchers in addition to the cash reimbursement for your additional transport & meal costs.

If they refuse, firmly remind them that these issues were the result of AA's failures to properly maintain their aircraft.