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re: Which is the better route on complaining about problems with a hotel stay?....
Posted on 12/20/16 at 11:07 am to Golfer
Posted on 12/20/16 at 11:07 am to Golfer
quote:
You're missing the point. I'm not advocating that a brand be changed, I'm advocating that the service be held to the standard of the brand.
I completely understand and get that, and if there is one or two employees that clearly failed in that aspect with the OP's scenario I would agree.
So my question is if an entire hotel lobby is busy and all employees are busy thus you get slow service, how does that correlate to a dollar figure refund?
2
Posted on 12/20/16 at 12:49 pm to baldona
There was a complete customer service failure multiple times through the process.
For starters, the number of booked rooms and vehicles parked is not a guess. Valet should have adequate staff based on these numbers.
The valet desk should never ring busy. And if the front seat says they will handle it. They should do so, especially for a HVC.
And he's looking for points compensation. Not a refund.
For starters, the number of booked rooms and vehicles parked is not a guess. Valet should have adequate staff based on these numbers.
The valet desk should never ring busy. And if the front seat says they will handle it. They should do so, especially for a HVC.
And he's looking for points compensation. Not a refund.
This post was edited on 12/20/16 at 12:51 pm
Posted on 12/20/16 at 12:52 pm to baldona
They could start by hiring enough staff to do their jobs.
We we're in a separate building from main building and the valets basically forgot about our side.
The front desk lady had to go to the main lobby to bitch at them to send over some help.
I'm not expectng much, but throwing some points my way would be nice.
We we're in a separate building from main building and the valets basically forgot about our side.
The front desk lady had to go to the main lobby to bitch at them to send over some help.
I'm not expectng much, but throwing some points my way would be nice.
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