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re: Which is the better route on complaining about problems with a hotel stay?....
Posted on 12/20/16 at 10:36 am to baldona
Posted on 12/20/16 at 10:36 am to baldona
quote:
So are you going to go complain to your boss or corporate that your hotel is treating you below what you'd expect so they need to change brands?
You're missing the point. I'm not advocating that a brand be changed, I'm advocating that the service be held to the standard of the brand.
1
Posted on 12/20/16 at 11:07 am to Golfer
quote:
You're missing the point. I'm not advocating that a brand be changed, I'm advocating that the service be held to the standard of the brand.
I completely understand and get that, and if there is one or two employees that clearly failed in that aspect with the OP's scenario I would agree.
So my question is if an entire hotel lobby is busy and all employees are busy thus you get slow service, how does that correlate to a dollar figure refund?
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