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Started By
Message
re: Southwest cancellation
Posted on 7/22/16 at 4:01 pm to CuseTiger
Posted on 7/22/16 at 4:01 pm to CuseTiger
I got back to NOLA about 7 PM last night, only about 18 hours late. My wife and daughter are still in Oakland right now. They have a direct flight scheduled to leave Oakland at 7 PM tonight. Hopefully no more delays or cancellations. I noticed that SW added around 5K RR points to my account for the two cancelled flights yesterday but none for the 3 cancelled flights the night before. Is this standard and should SW pay for hotel and eats for my wife and daughter since they will be getting about 48 hours after first scheduled flight. What is the process when I call SW about this lousy experience?
1
Posted on 7/22/16 at 4:08 pm to jerryc436
quote:
and should SW pay for hotel and eats for my wife and daughter since they will be getting about 48 hours after first scheduled flight.
They should. Within reason.
quote:
What is the process when I call SW about this lousy experience?
Call or email. If you call, wait until they're "back to normal" and either way do so politely and keep it brief but informative. Dates, Original Flight numbers, Names, Confirmation #'s etc.
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