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Message
re: AT&T U-Verse internet constantly going out.
Posted on 9/9/15 at 10:39 am to upgrayedd
Posted on 9/9/15 at 10:39 am to upgrayedd
Odds are it's the cable modem they've provided. Your TV service is fine, right? What about phone service (if you have it)?
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
If those are good, then it's definitely the modem. You'll have to contact customer support and have them ship you a new one.
Bad news here. It'll easily take 3-5 days for that to get to you. It took my replacement a while to get to me when my old modem died.
1
Posted on 9/9/15 at 10:44 am to DoubleDown
No, tv is out as well.
In fact, it just went out completely and the red "Service" light just lit up on the modem.
The modem just got replaced about 2 weeks ago so I don't think it should be the problem.
In fact, it just went out completely and the red "Service" light just lit up on the modem.
The modem just got replaced about 2 weeks ago so I don't think it should be the problem.
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