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re: the 12 year olds in charge at wink continue to delight their customers

Posted on 4/20/15 at 7:07 am to
Posted by Bamadiver
Member since Jun 2014
3243 posts
Posted on 4/20/15 at 7:07 am to
I'm one of the not-so-lucky group. Had the yellow light this weekend, but I had had my hub uplugged while moving furniture so I thought it was my issue and found out by seeing a random tweet on it. Initially the only fix was to mail in the hub. They came up with a fix last night if the user is tech savy enough to play with DNS addresses. Fixed mine this way.

A really good reason that I am only adding products to my ecosystem that are compatible with multiple controllers.
Posted by TigerGman
Center of the Universe
Member since Sep 2006
11337 posts
Posted on 4/20/15 at 8:49 am to
There was some kinda of loophole in the $50.00 off offer too. Apparently they got burned on that. People were ordering more than they were supposed to be able to.
Posted by seawolf06
NH
Member since Oct 2007
8159 posts
Posted on 4/20/15 at 8:54 am to
They sent a new email out saying that it can be fixed yourself with some router settings. I'm going to research before changing anything lest I make my whole network less secure, but I'll give you an update later on.

It's ridiculous that they put out a generic coupon code for $50 thinking that it wouldn't get out in the open. I think they're sending a code out for each email you have linked to the hub, though, so you could get multiple codes per household.
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