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Message
re: Verizon customer service question / issue (re: Samsung S5 issues)
Posted on 3/30/15 at 5:47 am to Ghmmr91
Posted on 3/30/15 at 5:47 am to Ghmmr91
quote:
quote:
I plan to call Verizon customer service to voice my frustration and request some sort of compensation
Good luck. Verizon normally doesn't credit accounts for device defects. But to each his own I guess.
At this point, it will be a total,of 6 days where I am paying for a Service that I am not receiving, due to a faulty product that I have been provided . I expect to recieve a 6 day credit in my monthly Bill....at least.....
I have been in the " customer service" industry for 20 years......we have always done whatever we can do ensure customer satisfaction......apparently Verizon doesn't share that same philosophy.
This post was edited on 3/30/15 at 5:48 am
1
Posted on 3/30/15 at 6:22 am to Auburntiger
quote:
At this point, it will be a total,of 6 days where I am paying for a Service that I am not receiving, due to a faulty product that I have been provided . I expect to recieve a 6 day credit in my monthly Bill....at least.....
I have been in the " customer service" industry for 20 years......we have always done whatever we can do ensure customer satisfaction......apparently Verizon doesn't share that same philosophy.
Ask for a different phone if that one is a piece of shite. Verizon can't help you when it is a manufacturer problem... Since you have been in the customer service industry, you would think you would know to blame the product instead of the service...
This post was edited on 3/30/15 at 6:23 am
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