re: Sammich Owner Responds to Reviews

Isnt there always a better way of handling it?

I think I have told this story before, but back in the MVB days, someone gave us a weird review on Yelp. I made the mistake of trying to contact the person to thank them for their review and address some of the points. Which then became an opportunity for her to amend the review, call me an a-hole (guilty), and discuss how she was in med school and had a better understanding of microbiology then some idiot at a hamburger stand.

After that, stopped reading Yelp