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re: Is DirecTV really bragging about "99% signal reliability" in their commercials?

Posted on 11/6/14 at 5:23 pm to
Posted by Lsut81
Member since Jun 2005
80361 posts
Posted on 11/6/14 at 5:23 pm to
quote:

I guess 99% sounds good to a lot of people? All I hear is "you will lose your signal for about 15 minutes a day".



If I remember right, they are JD Power's most reliable television provider

So 99% would be good
Posted by Korkstand
Member since Nov 2003
28745 posts
Posted on 11/6/14 at 5:43 pm to
quote:

If I remember right, they are JD Power's most reliable television provider

That's just based on consumer ratings, not actual reliability data.

When someone's DirecTV goes out due to weather, do you think most people factor that in to their perception of reliability, whether consciously or unconsciously? I mean, it's not DirecTV's fault you can't watch TV because the weather is bad, right? I imagine a lot of people give them a pass in those cases. But if someone's cable goes out, it's got to be the cable company's fault.

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