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Message
Posted on 11/3/14 at 10:10 am to rickyh
I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Posted on 11/3/14 at 10:13 am to rickyh
quote:
I seriously doubt that your problem has anything to do with them. Do you have other gas appliances working?
Yes, all other gas appliances work.
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