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re: Customer Service at ChickFilA

Posted on 6/27/13 at 12:58 pm to
Posted by Fat Man
Gotta Luv Cov ... ington
Member since Jan 2006
7061 posts
Posted on 6/27/13 at 12:58 pm to
quote:

Why is it that ChickFilA can attract a higher quality worker


Part of the Operator's responsibility in managing the store is preparing young people for life/ career / college. Store Operator's are actually supposed to be mentors as well as bosses.

Doesn't always happen, but that is part of the overall plan.
Posted by Fat Man
Gotta Luv Cov ... ington
Member since Jan 2006
7061 posts
Posted on 6/27/13 at 1:00 pm to
quote:

Operator's


Technically, there are not franchises or franchisees. Every store is owned by the Corporate.

An operator gets a store for only $5,000 cash. That's the easy part. The number of applicants is incredible. Hence, corporate can be very selective about who they choose .. ie values and mentor-ability.

and ftw, CFA is not publicly traded.
Posted by TigerBait1127
Houston
Member since Jun 2005
47336 posts
Posted on 6/27/13 at 1:11 pm to
quote:

Part of the Operator's responsibility in managing the store is preparing young people for life/ career / college. Store Operator's are actually supposed to be mentors as well as bosses.



yep. My sister has worked there through college b/c she has enjoyed it so much, not b/c she needs the money. They are very flexible and want to retain their employees after college for their corporate positions
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