re: Post some stories of your complaints and restaurant reaction when you have...

I can't recall a time I've complained to the management, but I've had pretty good luck with restaurants lately. It would depend on the issue and whether I was going to return to the restaurant, realistically. If I were to write a letter or email, it would be to let the management know about something they might not be aware of that could be corrected more than a bitch session for myself. I would likely specify that I am not looking for nor would I accept a freebie.

I had some issues with the Windsor Court after I stayed there when new management took over. Lots of issues. I sent an email to the manager at the urging of some of the longtime employees there. Manager offered freebies. I thanked him for reading my concerns and declined the offers in return for my hope that by the time of my next stay, the issues would have been resolved. They were.

My work involves a great deal of customer service and I want to know if there's something wrong going on as well as when something right goes on. I appreciate the candor and I can tell a bitch session from a sincere concern. We respond to concerns within hours.

There was a thread a while back on Luke where Nik had a pretty poor experience. Once the manager was brought in, it was clear that he was grateful for the information and he made it right.

I don't think it's wrong for someone to accept a freebie. Some situations warrant that.