quote:
I don't blame them.

If his equipment had been working on the first day, he would not have had to return the second day, right?

Why should he be paid extra because his equipment didn't work?

If that is correct, that is the tactic I would use in disputing his bill with him.

The timeline is a little unclear, but should look like this:

Day 1 - Arrived to look at water heater. Determined that a leak may be present. Needed to return to verify.

Day 2 - Returned to verify, but equipment was not able to work. Said he was sure of the location of leak, but would need to return with new equipment.

Day 3 - Calls saying he on his way to open up the floor. Make no mention of the equipment. I then proceed to call my warranty company and insurance company.

The Bill shows charges for Day 2 and Day 3. He claims on Day 3 1.5hrs for talking on the phone to my insurance company. I call BS.

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Posted by ZereauxSum

Lot 23E

Member since Nov 2008

10176 posts

Posted on 1/3/13 at 1:25 pm to Bmath

quote:
Day 2 - Returned to verify, but equipment was not able to work. Said he was sure of the location of leak, but would need to return with new equipment.

If his diagnostic equipment didn't work, how was he so sure of the location of the leak?

I don't know plumbing but it sounds like he was going to bring a jackhammer into your house and wing it until he found the issue. He's not owed squat for day 2 and certainly not day 3 for talking on the phone about his compensation.

I can't imagine he could put a lien against your house if you never signed a work order, but if he gets hostile maybe you should talk to an attorney.

This post was edited on 1/3/13 at 1:26 pm

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