Need help choosing a financial institution

Ok so I bank with a local “big bank” and I ask my wife to check up on a pay check deposit which I made Friday which has not been credited today. She calls the customer service and can’t get a satisfactory answer so the CSR just hangs up on her. She wasn’t being a bitch, nor was she yelling or cursing, she was just seeking clarification on our questions/.We call back and the bank can’t track which of their reps hung up on us, because the rep did not log the call. Now I have about had it with banks here seems I am 0 for 3 in choosing the right place to put my money. So I come to the money board with hat in hand asking for your advice on choosing a new financial institution. I am looking seriously at Campus Federal, what do you guys think?