re: Best Buy cutting staff

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found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service

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lol. Not a single store would let you do that. That’s not how it works at all.

quote:

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I was in there a few weeks ago to buy headphones. I found what I wanted, and made the purchase through the Best Buy app (with the Pick Up at Store option) so that I could use credit card points. I carried the headphones to customer service and explained that I had just paid for them in the app, and I was bringing them to the counter to save them the trouble.

The guy wouldn't let me leave with them. He said that I had to wait until the guys 'filled the order out of the warehouse', and it would take about 15 minutes. The 'warehouse' was a room behind customer service. I killed time for 5 minutes before walking back leveling with him about how fricking stupid this was and convincing him to go grab my shite out the 'warehouse'.

TL;DR Some Best Buy policies are doo-doo.

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Hold up, are you claiming that you’re in the right here? Because you definitely aren’t IMO. You went into the store only to buy it via the app (to get points on your card, which you could’ve done anyway by checking out with said card), then expected the minimum wage cashier to just be like “oh you already bought this? Cool, have a nice one” and let you leave the store?

If you bought it on the app there is a process that comes along with that. You can’t just bypass it because you think it’s stupid. Now, you can argue that he could’ve “filled the order” himself and done it right then, but I assume that’s not his job and is someone else’s. But even still, your order was “filled in the warehouse” since you purchased it on the app.

That was 100% a “you” problem and not a “BB has stupid policies” problem.



ETA: my main thing about BB layoffs is that a lot of times half the staff is standing or walking around doing nothing at all. On the surface it definitely seems like there are more employees there than necessary.