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re: Received a dozen roses and a note from Chewy just now, (put down an old pet recently)

Posted on 1/31/24 at 12:19 pm to
Posted by Gris Gris
OTIS!NO RULES FOR SAUCES ON STEAK!!
Member since Feb 2008
47597 posts
Posted on 1/31/24 at 12:19 pm to
How did they know you said goodbye to your pet?
Posted by Tiger Prawn
Member since Dec 2016
22051 posts
Posted on 1/31/24 at 12:29 pm to
quote:

How did they know you said goodbye to your pet?
Guessing he probably had dog food or medicine set to automatic re-order every so often, then cancelled the subscription and gave the reason as being the pet died.
Posted by BhamBlazeDog
Birmingham
Member since Aug 2018
3796 posts
Posted on 1/31/24 at 12:38 pm to
quote:

How did they know you said goodbye to your pet?



I would imagine it was probably an option when canceling the subscription as to the reason for cancellation.
Posted by The Mick
Member since Oct 2010
43359 posts
Posted on 1/31/24 at 2:58 pm to
quote:

How did they know you said goodbye to your pet?
I received auto delivery the day of or day after and called to see about return. They credited me the full purchase price and told me to donate it locally. Then the flowers with vase arrive via UPS a few days later. That's unheard of customer service nowadays. Impressive.
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