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Started By
Message
re: Who’s got some dealership service stories?
Posted on 1/18/24 at 8:00 am to Ponchy Tiger
Posted on 1/18/24 at 8:00 am to Ponchy Tiger
quote:
Eddie Tourrelle Nissan in Covington
quote:
Took it in to the service department and come to find out the car had been wrecked.
Back when I was in high school we bought a used car from there and the same thing. After having it a week or so, found out it had been wrecked as well, wasn't disclosed and we asked. This was before carfax became popular.
1
Posted on 1/18/24 at 9:21 am to kengel2
All star Ford Denham Springs. I brought my truck in for an oil change and asked them to check to see if I needed a front end alignment since there was a slight pull to one side.
They called back and recommended the alignment so I told them to proceed.
Fast forward, I pick up the truck. As I’m reviewing the service paperwork I notice the numbers on the alignment are exactly the same, before and after. Like to the 3rd decimal place. So I inquire why did they align it if there was no need. Lots of hemming and hawing that culminated in “well you told us to do it so we did it.”
Eventually the service manager was involved. The dummies had already given me the keys before I paid. I told them it was real simple, I’ll pay for the oil change, but you’re gonna eat the alignment… or I’ll walk out and you can eat both. That MF argues with me for another 5 minutes, brings out the technician to cry about paying for his time, etc. I turned to leave and he comped the whole service.
Dealerships are shady.
They called back and recommended the alignment so I told them to proceed.
Fast forward, I pick up the truck. As I’m reviewing the service paperwork I notice the numbers on the alignment are exactly the same, before and after. Like to the 3rd decimal place. So I inquire why did they align it if there was no need. Lots of hemming and hawing that culminated in “well you told us to do it so we did it.”
Eventually the service manager was involved. The dummies had already given me the keys before I paid. I told them it was real simple, I’ll pay for the oil change, but you’re gonna eat the alignment… or I’ll walk out and you can eat both. That MF argues with me for another 5 minutes, brings out the technician to cry about paying for his time, etc. I turned to leave and he comped the whole service.
Dealerships are shady.
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