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Message
re: Heard a Karen in line today say the forbidden phrase
Posted on 10/31/23 at 9:05 pm to Triple Bogey
Posted on 10/31/23 at 9:05 pm to Triple Bogey
quote:
get this entitlement
Call me old school, but I would say the customer is more entitled to customer service than the employee is to refuse customer service
1
Posted on 10/31/23 at 9:10 pm to Olric
quote:
Call me old school, but I would say the customer is more entitled to customer service than the employee is to refuse customer service
True, but when a corporation is so big that the leadership is so far removed from the customer facing roles, and the people in the customer facing roles know their jobs can be cut and the board of directors won’t lose any sleep, you get lazy workers. Plus wasn’t there a recent thread about Best Buy using criteria other than who does the best work to decide who to put in management?
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