re: Student Tickets BS

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The issue was they didn’t send the email to after the tickets went on sale.

So they didn’t mention it at all in the email they sent to freshmen and transfers last week?

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No. They didn't.

My kid is a freshman this year and LSU requires/offers a lot of orientation prior to classes starting. At a February admitted student weekend, we were told, "Freshman can buy season tickets for *every* home game for somewhere between $85-$100." Then, at the required Bengal Bound orientation, we were told, "Freshman have the opportunity to buy tickets to all home games for a flat fee." Then during welcome week, he receieved an email saying if he joined the collegiate club for $25, he'd get early access to student season tickets (so he did that). And we kept hearing from other parents and students to "jump on and buy them as soon as the window opens up, so you'll get them before they sell out." This morning, when the window opened at 9 am, my kid jumped online, bought both packages (which the website allowed for, charged the credit card for the total, and sent a confirmation email about his purchase). About 5 minutes after the confirmation email came across, he got another email stating there were two packages of tickets, students were only allowed to choose one, and those that chose both would have their purchase negated and get NO tickets. That email was the first time in the last 6 mos of discussing football tickets that the notion of packages of limited games was introduced. When he called me to say this happened, I assumed he was mistaken. When he forwarded me the email, I couldn't believe it. Checked with some parent groups and saw that a bunch of kids had the exact same experience.

So yeah, ticket office (or TAF? Or both?) dropped the ball here.

Thankfully, they did send out a survey to allow the kids to choose their package and hopefully will straighten out the charges, but it's not like 100s (or more?) of freshman and/or their parents just ignored that this was the process. As far as we could tell, LSU changed the process (or kept it a secret) until after lots of kids had already bought their tickets.