re: American Airlines is dog shite!!!!

My family member went to desk to check luggage. AA guy behind desk wouldn’t acknowledge them. Waited about ten minutes. Guy ask what they needed and said I’m checked in I just need to check this bag. He says it would be faster if they used kiosk. Tried. Didn’t work. Went back to desk and waited. Explained kiosk not working. Said to try kiosk again. Didn’t work. Went back to desk. Guy asked what flight they were on. They said well your flight is boarding in less than 45 minutes it’s to late to check bag. If the person would have not been lazy and did when first asked it would have been more than hour before. They had to stuff all cloths in their carry on and travel companions bag.

This is a little airport and this person is a very frequent Flyer. This instance was the final straw and their whole company is now only using delta even if it costs more.