re: Life insurance question (regarding a deceased family member) need help

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and pay monthly payments to the funeral home since they gave you wrong information.

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That's the disconnect in the whole thing. They should have known that was an issue. They certainly shouldn't have told them that everything was good and the funeral would be covered and paid for.

That's the only issue, really. We figured the remainder would go to the estate. If they had known the funeral wouldn't be covered, my Mom and aunt may have made some different choices in regards to the funeral.