quote:
The thing is to find you a good dealer who will service your product in a timely manner vs a dealer that will put you on the back burner to take care of their larger customers.
Biggest thing I use to see are the transmission especially if people do not change the filters and oil. Engine that is fairly easy change the filter and oil initially after 5 to 10 hours and then after that around 50 hours which is once a year for the avg homeowner.

I respect your opinions on all of that as someone who was on the opposite side of the business. However, for the average home owner, I would say that dealer assistance is not as important these days. Just like when someone buys a new vehicle, outside of warranty work it really never goes back to the dealer for service. If you can do rudimentary maintenance, dealer support is negligible for homeowners.

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Posted by WilsonPickett

St Amant, LA

Member since Oct 2009

1666 posts

Posted on 3/10/22 at 10:50 pm to El Segundo Guy

quote:
If you can do rudimentary maintenance, dealer support is negligible for homeowners.

LOL, as a dealer we do nearly $3 mil annually in parts and labor, but no they don’t need us. We keep 9 mechanics busy working 40hrs a week year round, but they don’t need us. We run 2 pickup/delivery trucks full time just to pickup and deliver customers mowers for service, but they don’t need us. That’s with 80% residential customer business, most large commercial operations have their own service departments. We do all that and we only service 3 mower brands.

Many customers can’t even route a belt correctly. Many customers would rather pay us to service their mower while they play golf or fish. Not everyone needs a dealer but ask the guy who has a brand with no place for service if he wishes he’d bought from a dealer.

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