re: Looking for IT Career advice

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I'd also say to anyone in IT, but especially someone starting out in this day and age, be very cautious of burnout

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+1 this too. Companies, at least larger corps, seem content with turnover in support and thus don’t care when staff warns of burnout.

Having a mentor to break into more privileged roles is really helpful. Certs can be helpful in learning and getting familiar with jargon and fundamentals, putting them into practice in developed environments can be tricky. Having someone knowledgeable to put real context behind is valuable.

Keep an eye on workplace politics. IT is such a bottom line business that it’s so annoying when politics get in the way. Never realized until recently how important it was to have good management/leadership. Otherwise help desk can turn into a dead-end. PITA job very quickly.