UPDATE

So, still haven't been able to get it to work, but let me roll through what I've done so far.

1) Using Ricardo's advice, I updated all the latest drivers for the MB. Only one I could not figure out how to install was the first one listed at the link: AM4 Raid Driver. Looked all over in the zip file for an exe and did not see anything, so I skipped it. Any help there would be appreciated!

LINK

2) Using Ricardo's link, I did successfully update the BIOS. Everything went fine there, so thanks.

Unfortunately, none of this got the NZXT Cam Software to see the stupid NZXT LGB and Fan Controller though.

I then moved on to Joshjrn's suggestion of checking to see if MSI Dragon Center and MSI Mystic Lights was installed. Dragon Center is NOT installed, but Mystic Lights is. I for got to mention it up front, but we also have two G.Skill Trident Z RGB 32 GB (2 x 16 GB) DDR4-3200 installed in two of the four memory slots, and my son is using Mystic Lights to control those as well as the LGB attached to the MB.

So, I did not uninstall Mystic Lights because I have no clue how the memory sticks would be controlled without some sort of LGB software on the MB...so some insight there would be helpful because I did not fully try that.

I also checked the +12v pin issue Ricardo mentioned. As far as I can tell, it's fine. Looking at this image, and having tried to plug it in upside down, I can't even figure out another way to plug them in except the way they are now. And when checking this, I did switch the devices currently plugged into the two USB ports at the bottom of the MB, and each time the current NZXT Kraken cooler worked perfectly, and the Controller was unseen.

Finally, I did a little searching online and found some suggestions to uninstall the current NXZT device (which in my case would be the Kraken cooler) and then reinstall it to see if that helped. When I went to do that and looked in Control Panel I found this:

The NZXT USB Device is the Kraken which is working. The one next to it is the LGB and Fan Controller. I know this because when I unplugged it it disappeared. I also looked for it in device Manager and found this:

I then uninstalled the Kraken AND the device which wasn't working and rebooted the system. Every time the Kraken found a driver and was installed properly and the LGB and Fan Controller was not and remained as is.

We have an email in with NZXT, but they seem pretty useless. Any further suggestions? The fans ARE spinning, and they are lit up white...but that's not really the reason for having gotten these, ya' know? Any help would be great, thanks!