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Message
Slow upload speed
Posted on 2/11/17 at 8:29 pm
Posted on 2/11/17 at 8:29 pm
I have 100 Mbps internet through suddenlink. My speeds have been fluctuating for a while now, but lately I'm getting very little to no upload speed. I had a tech come out and of course it was working fine while he was at the house (108 download - 12 upload). He said everything was working fine from what he could see, but said it could be my router. Last night it starts again, I'm getting anywhere from zero to 2.00 upload, then after about an hour of that it goes back to normal. I bought a new router and set it up today... and the same thing is happening! Can anyone give me some help.. or tell me what might be causing this to happen?
Thanks in advance.
Thanks in advance.
1
Posted on 2/12/17 at 12:12 pm to RudeDog11
What time of the day? Is it always during peak hours 6-10pm on weeknights?
Posted on 2/12/17 at 6:49 pm to UltimaParadox
No.. it's at different times. But it seems to be mostly late at night. It was doing the same thing last night at midnight.
Posted on 2/12/17 at 10:46 pm to RudeDog11
Did the tech actually check your signal levels on your modem?
Posted on 2/13/17 at 12:08 am to UltimaParadox
He said that he did. I was not there so I couldn't really say yes or no. He seemed pretty straight forward.. he even left a card for me to contact him if I still have problems rather than get back in touch with the call center.
Posted on 2/13/17 at 3:49 pm to RudeDog11
Usually I would say in this case you need to be checking your signal levels. What type of modem are you using?
Posted on 2/13/17 at 6:08 pm to UltimaParadox
Motorola Surfboard.
Posted on 2/13/17 at 6:14 pm to RudeDog11
You can check your own signal levels if you go to 192.168.100.1
Check your upstream bonded channel levels, also check the logs page for errors
Check your upstream bonded channel levels, also check the logs page for errors
Posted on 2/13/17 at 7:05 pm to UltimaParadox
I'll do that, thanks.
Should I be looking for anything specific?
Do you think it's a modem issue?
Should I be looking for anything specific?
Do you think it's a modem issue?
Posted on 2/13/17 at 7:56 pm to RudeDog11
Look for resets in the logs or any bonding issues.
Make sure for upload you have at least two channels bonded.
Make sure your power levels are below 55 on the upstream anything probably means you have a line issue
Make sure for upload you have at least two channels bonded.
Make sure your power levels are below 55 on the upstream anything probably means you have a line issue
This post was edited on 2/13/17 at 7:57 pm
Posted on 2/13/17 at 9:04 pm to UltimaParadox
In the logs for today I am getting warnings and notices. It says timing sync failure. MDD recovery. Lost MDD. MIMO Event. 12 log entries for today
Posted on 2/14/17 at 6:11 am to RudeDog11
Motorola modem will usually give you that issues with speed
Posted on 2/14/17 at 6:21 am to PPBeastMode
So you think it's a bad modem?
Posted on 2/14/17 at 7:36 pm to RudeDog11
No more than likely you need a more experienced tech to come to your home. What was your signal levels like?
in most cases upstream must be in the 35-50 dBmv range.
Granted it couldn't hurt to try another modem, but 9/10 it is a bad cable, or too many splitters down the line.
If suddenlink has a decent forum with techs I would try posting your signal levels info on there. In my experience the techs that monitor those places will get you at least to tier 2.
LINK
in most cases upstream must be in the 35-50 dBmv range.
Granted it couldn't hurt to try another modem, but 9/10 it is a bad cable, or too many splitters down the line.
If suddenlink has a decent forum with techs I would try posting your signal levels info on there. In my experience the techs that monitor those places will get you at least to tier 2.
LINK
This post was edited on 2/14/17 at 7:41 pm
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