Have its wires ran to an existing spotlight power source. The floodlights stay on all the time. Even when I use the app to turn off the light, it just comes back on. Any idea what’s causing this? No “light schedule” or anything turned on in settings. Ring sent a new one after troubleshooting with me for 30 minutes. Still doing it.

The existing spotlight it’s run to, no issues.

This post was edited on 10/25/20 at 7:54 pm

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Posted by LSUSUPERSTAR

Member since Jan 2005

16652 posts

Posted on 10/26/20 at 8:58 am to pwejr88

Did you try minimizing the area for it to scan for movement? Is the something that is potentially moving like a neighbor's flag?

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Posted by pwejr88

Red Stick

Member since Apr 2007

37051 posts

Posted on 10/26/20 at 10:39 am to LSUSUPERSTAR

I did. Motion zones are very minimal to troubleshoot. The motion infrared light doesn’t even have time to illuminate. It just pops back on

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Posted by LSUSUPERSTAR

Member since Jan 2005

16652 posts

Posted on 10/26/20 at 11:41 am to pwejr88

Weird. It is just a normal power source, seems exactly like mine (replaced existing floodlight). Does there happen to be another floodlight that you could put it on? See if maybe there is an issue with that location?

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Posted by pwejr88

Red Stick

Member since Apr 2007

37051 posts

Posted on 10/26/20 at 9:19 pm to LSUSUPERSTAR

Yeah I think that’s exactly what we’re going to do next.. Swap the working one with it and see if that location continues to act up.