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over last two or so months, cox internet is sucking (BR)

Posted on 6/13/18 at 9:40 am
Posted by LSUvegasbombed
Red Stick
Member since Sep 2013
15464 posts
Posted on 6/13/18 at 9:40 am
I bought a netgear router about 6-8 months ago and Wifi was working great. Over last couple months, its become terrible.

Any guesses as to why?
Posted by Spock's Eyebrow
Member since May 2012
12300 posts
Posted on 6/13/18 at 10:14 am to
Internet and Wifi aren't the same thing. How's the wired connection doing?
Posted by LakeviewYakker
NOLA
Member since Aug 2014
396 posts
Posted on 6/13/18 at 11:19 am to
Possibly related to VPNFilter exploit

Try rebooting if you haven't already.
Posted by bbrownso
Member since Mar 2008
8985 posts
Posted on 6/13/18 at 12:31 pm to
quote:

Any guesses as to why?

Could be maintenance to overselling their capability in your area. Probably should call Cox and see if they are performing maintenance (they did it last year in our area and it was a huge pain) or if they've made any changes in your area recently.

Worst that happens is they come out and can't do anything in which case you know that it's on them and can act accordingly.
This post was edited on 6/13/18 at 12:32 pm
Posted by whitefoot
Franklin, TN
Member since Aug 2006
11184 posts
Posted on 6/13/18 at 1:53 pm to
The first thing I would do is test multiple devices on the network. If they all are getting the same poor network speeds, then it's likely not an issue with a single device. Also, it can help to test the devices on other networks to further make sure that the devices are good.

I like to use https://www.speedtest.net for internet speed testing, and they have a mobile app for testing on mobile devices.

If the devices are fine, here are some basic troubleshooting steps for your network harware:

1) Power cycle router and modem
- unplug power cable from both
- plug MODEM back in and wait a few minutes for the startup sequence to complete
- plug router back in and wait a few minutes for the startup sequence to complete
- Test internet speeds

2) Connect computer directly to the modem via ethernet cable and test internet speed. If internet speeds are still poor, you need to call Cox to fix. If internet speeds improve, then it something with your router

3) plug computer directly into the a network port on the router via ethernet cable and test internet speed. If speeds are poor, something is wrong with your router. You can try a factory reset. Caution, this will wipe out any custom settings you've made. If speeds improve, then something is wrong with your wireless. A few things to try would be temporarily removing security from the wireless, creating a new SSID with mostly default settings, or resetting the router.
Posted by LSUvegasbombed
Red Stick
Member since Sep 2013
15464 posts
Posted on 6/13/18 at 9:11 pm to
I unplugged everything and the Mrs says it's working much better. I have unlimited data on my phone so I don't use wifi. She uses wifi. We bought the wifi router to help boost the signal which was working fine up until a month or so ago... Whenever she started complaining!

Why would rebooting everything fix the problem?
Posted by whitefoot
Franklin, TN
Member since Aug 2006
11184 posts
Posted on 6/13/18 at 9:32 pm to
Consumer modems and routers just need to be restarted occasionally.

Sometimes the isp (Cox in your case) changes something on their network and needs the modem to grab a new IP address. It could also be, as LakeviewYakker mentioned, that Russian exploit that was in the news a couple of weeks ago.

You shouldn't have to do this often though. Maybe a few times a year.
Posted by airfernando
Member since Oct 2015
15248 posts
Posted on 6/14/18 at 12:28 am to
quote:

Why would rebooting everything fix the problem?
electronic devices build up thousands of glitches per day, so if one goes days or weeks before rebooting, that's quite a lot of glitches. All those glitches means ic chips aren't accomplishing their complete purposes, usually not responding to something such as network handshakes, etc. It's not a question of if but when something is going to slow down bc of glitches.

Keep in mind, a crappy computer cpu beats more in a second than a heart beats in a lifetime.
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