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Fire TV losing network connection constantly
Posted on 12/30/16 at 1:09 pm
Posted on 12/30/16 at 1:09 pm
My Fire TV keeps freezing and saying that the network connection has dropped. Wifi works fine on other devices when this happens, and as soon as I restart the Fire TV, it works fine. This is happening with multiple apps: PS Vue, Amazon, and Netflix. When I cut the cord, I went with Xfinity 75 mps. I've also tried clearing the cache on the apps, which was recommended online. I was thinking it can be a few things, but I'd appreciate any advice that any of you guys may have.
- Is it the Fire TV and I need to buy a new one?
- We live in a 3 story home. The router is downstairs, and the Fir TV is on the second floor. Should I buy a wifi extender?
ETA: I've noticed a few things online mentioning any devices with 2.4 GHz nearby could affect it. I don't really know what that means, but I do have a SONOS Playbar right next to it. Could that be impacting the Fire TV?
- Is it the Fire TV and I need to buy a new one?
- We live in a 3 story home. The router is downstairs, and the Fir TV is on the second floor. Should I buy a wifi extender?
ETA: I've noticed a few things online mentioning any devices with 2.4 GHz nearby could affect it. I don't really know what that means, but I do have a SONOS Playbar right next to it. Could that be impacting the Fire TV?
This post was edited on 12/30/16 at 1:27 pm
Posted on 12/30/16 at 1:43 pm to DestrehanTiger
quote:
I've noticed a few things online mentioning any devices with 2.4 GHz nearby could affect it.
My Microwave used to cause all my connections near the kitchen to drop whenever it got turned on. That was on an older N router. The connection from my AC router still gets blocked by the microwave sometimes, but not nearly as regularly. So you may need to replace your router if it's an older model.
Posted on 12/30/16 at 1:55 pm to TigerinATL
I wonder if Xfinity gave me an older router. I signed up with them in September or October this year, though.
Posted on 12/30/16 at 2:17 pm to DestrehanTiger
I may be an absolute idiot but I'm curious about Cat5 vs Cat6 cables too. Cat6 cables are supposed to significantly increase throughput of data transfers but I'm wondering if Cat6 cables also reduce interference and packet loss?
For example my cable modem, router, firetv, xbox one s, sonos bridge, sonos playbar and sonos connect:amp all sit within about a 5 foot radius of themselves in my den.
For example my cable modem, router, firetv, xbox one s, sonos bridge, sonos playbar and sonos connect:amp all sit within about a 5 foot radius of themselves in my den.
Posted on 12/30/16 at 2:34 pm to DoubleDown
Do you have Cat5 or Cat5e? Cat5e has been around for 15 years and has better shielding and throughput than just 5. If you have 5e I would think any issues you're experiencing would be tied to the router. Even if you have 5, I've run into way more problems with routers over the years than problems with cables.
Posted on 12/30/16 at 2:49 pm to TigerinATL
quote:
Do you have Cat5 or Cat5e? Cat5e has been around for 15 years and has better shielding and throughput than just 5. If you have 5e I would think any issues you're experiencing would be tied to the router. Even if you have 5, I've run into way more problems with routers over the years than problems with cables.
I honestly don't know and don't know of any easy way to tell. I just ordered a 10pack of 14ft long Cat6 from Amazon today though for about 20$ to assure myself that it's not the cables though.
ETA: I'm also very tempted to drop the $325 on the Netgear Orbi to replace my Apple Time Capsule router though. Just not sure if it's worth it other than to cover my whole 2000 sq. footage house, which my Time Capsule is having a hard time doing right now.
This post was edited on 12/30/16 at 2:51 pm
Posted on 12/30/16 at 2:52 pm to DestrehanTiger
Mine was doing the same, but seems to be corrected after switching to a powerline adapter. *Knock on wood* Did it on both 5gHz and 2.4gHz.
This post was edited on 12/30/16 at 2:54 pm
Posted on 12/30/16 at 5:51 pm to Givens
What is a powerline adapter? Just from googling, the image looks like some sort of plug you put in your surge protector. Do you plug the router into this or the fire TV?
Posted on 12/30/16 at 7:29 pm to DestrehanTiger
quote:
Do you plug the router into this or the fire TV?
It comes with 2 pieces. Router plugs into one and Fire TV into the other. This is the one I have.
TP-Link AV500 Nano Powerline Adapter Starter Kit, up to 500Mbps (TL-PA4010KIT)
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