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Cox 5G internet not coming up on Samsung TV

Posted on 4/3/20 at 8:14 am
Posted by bnb9433
Member since Jan 2015
13690 posts
Posted on 4/3/20 at 8:14 am
my parents recently dumped Cox cable and now have YouTubeTV. it is my understanding that 5G is recommended with streaming services but 5G will not come up on the TV. They do have high speed service. any recommendations?

TIA
Posted by Uncle Stu
#AlbinoLivesMatter
Member since Aug 2004
33659 posts
Posted on 4/3/20 at 8:20 am to
how old is the TV?

Could be 2.4GHZ only
I have a slightly older "smart" TV in a bedroom that doesnt have 5G reception. Luckily my router is dual-band and transmits at both
Posted by bnb9433
Member since Jan 2015
13690 posts
Posted on 4/3/20 at 8:24 am to
quote:

how old is the TV?


purchased last year... it may be a 2018 model though
This post was edited on 4/3/20 at 8:28 am
Posted by captron
Occupied Sillycon Valley
Member since Jul 2018
404 posts
Posted on 4/3/20 at 9:00 am to
What 5gig channel is your router on ? Channels 50-144 are shared with some types of radar(dfs channels). To use these the device must do a channel check to make sure the channel is clear. Some devices say screw it(hello roku) and won't try use these shared channels.

If your router/wap is set to 50-144 try changing it to a channel outside this range.



Posted by bnb9433
Member since Jan 2015
13690 posts
Posted on 4/3/20 at 9:15 am to
i'll let them know to give this a try... Thanks!
Posted by captron
Occupied Sillycon Valley
Member since Jul 2018
404 posts
Posted on 4/3/20 at 12:02 pm to
I'm shocked.

Just did a search on Samsung TV 5ghz and some of newer models don't support 5ghz. You may want to do a search on their specific model and look at the specs.

Samsung
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