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Started By
Message
Best Cell Phone Company/Phone
Posted on 4/3/19 at 6:41 pm
Posted on 4/3/19 at 6:41 pm
Background: I was with AT&T for 10+ years prior to the flood of 2016. After the flood, my phone was damaged and AT&T refused to help me out by letting me upgrade early. Anyway got mad and switched to Project Fi.
Currently with Fi but I find the phones garbage. Since 16 I've gone through at least 8 for reasons such as battery no longer charges, the screen goes black, won't update, and a broken screen. I've had the Nexus 6, Pixel, Pixel XL, and currently Pixel 2 XL.
I don't mind the service although it isn't great. Well, my phone just shut down the other day and for 2 days it would not turn back on. So I called in a replacement. My phone then decided to pop back on after those two days and I've been using it since. The phone they sent me had outdated software and after spending two hours on customer service because it refused to download I sent it back. Well, they charged me the $99 deductible even though the phone they sent was crap and told me all of their phones have updated software. I argued that my issue when I contacted customer service but they have it filed as an "app issue" and won't refund the fee.
So just annoyed and looking around. I see AT&T would cost me 108 a month, Verizon 115, and Mobile 90 for a similar plan as to what I have now plus phone. Which do y'all recommend?
Currently with Fi but I find the phones garbage. Since 16 I've gone through at least 8 for reasons such as battery no longer charges, the screen goes black, won't update, and a broken screen. I've had the Nexus 6, Pixel, Pixel XL, and currently Pixel 2 XL.
I don't mind the service although it isn't great. Well, my phone just shut down the other day and for 2 days it would not turn back on. So I called in a replacement. My phone then decided to pop back on after those two days and I've been using it since. The phone they sent me had outdated software and after spending two hours on customer service because it refused to download I sent it back. Well, they charged me the $99 deductible even though the phone they sent was crap and told me all of their phones have updated software. I argued that my issue when I contacted customer service but they have it filed as an "app issue" and won't refund the fee.
So just annoyed and looking around. I see AT&T would cost me 108 a month, Verizon 115, and Mobile 90 for a similar plan as to what I have now plus phone. Which do y'all recommend?
7
Posted on 4/3/19 at 7:10 pm to tduecen
Verizon.
Any phone.
/thread
Any phone.
/thread
Posted on 4/3/19 at 7:10 pm to tduecen
I have had about 20 carriers and have stopped switching with Total Wireless. It's Verizon towers and we have 2 lines for $60/month for like 20 gigs of LTE.
I always opt to "Bring your own phone" but you can get/finance phones through them.
Verizon service but half price /thread
I always opt to "Bring your own phone" but you can get/finance phones through them.
Verizon service but half price /thread
This post was edited on 4/3/19 at 7:11 pm
Posted on 4/3/19 at 8:02 pm to tduecen
Mint
Posted on 4/3/19 at 8:08 pm to h0bnail
I had Mint for about 11 hours. T-Mobile but worse, lol. Yikes.
Posted on 4/3/19 at 8:40 pm to tduecen
Buy my own phone and get at&t prepaid for $45.
Posted on 4/3/19 at 8:56 pm to gobuxgo5
quote:
I had Mint for about 11 hours. T-Mobile but worse, lol. Yikes.
Guess it depends on your service area. I've had no issues, and it's cheap af.
Posted on 4/3/19 at 10:35 pm to tduecen
"best company"
short answer, there is no one size fits all. Where you live, where you spend your time, these things all matter to some degree. I have verizon through work, and it's generally pretty strong, but abysmal at my house and I work from home when I'm not traveling... Fortunately, I can turn on wifi and have pretty good calling, but it's not exactly optimal. I previously have had Tmobile and AT&T on personal lines... I found them both to be better at my house, but worse when traveling... Tradeoffs.
Fi certainly gets you sort of the "best of both worlds" with Tmobile and Sprint towers, but if you don't like the phones, it kind of is what it is.
As to the phones themselves...
Generally speaking, the phones you are stating are garbage have been widely established as premium/top of the line phones in the marketplace.. To go through 8 in 3 years would seem abnormal... Not saying you are necessarily hard on your phones, but it certainly doesn't seem like normal usage patterns for a phone that most would say is reasonably consistent and has tighter quality control specs than the typical Android phone.
If you're having a lot of phone problems, it would seem the natural solution would be to trend to iPhone for the simplicity/ease of use... there are tradeoffs, but if you are still having consistent massive issues with iPhones, it would seem that you may be up shite creek.
If I were in your shoes, I'd pick the service that got me the best consistent signal in the places where I spend the most time and probably pick up an iPhone with a squaretrade warranty along with extended credit card warranty (similar to the costco/credit card/squaretrade method described in a recent post on TVs).
short answer, there is no one size fits all. Where you live, where you spend your time, these things all matter to some degree. I have verizon through work, and it's generally pretty strong, but abysmal at my house and I work from home when I'm not traveling... Fortunately, I can turn on wifi and have pretty good calling, but it's not exactly optimal. I previously have had Tmobile and AT&T on personal lines... I found them both to be better at my house, but worse when traveling... Tradeoffs.
Fi certainly gets you sort of the "best of both worlds" with Tmobile and Sprint towers, but if you don't like the phones, it kind of is what it is.
As to the phones themselves...
Generally speaking, the phones you are stating are garbage have been widely established as premium/top of the line phones in the marketplace.. To go through 8 in 3 years would seem abnormal... Not saying you are necessarily hard on your phones, but it certainly doesn't seem like normal usage patterns for a phone that most would say is reasonably consistent and has tighter quality control specs than the typical Android phone.
If you're having a lot of phone problems, it would seem the natural solution would be to trend to iPhone for the simplicity/ease of use... there are tradeoffs, but if you are still having consistent massive issues with iPhones, it would seem that you may be up shite creek.
If I were in your shoes, I'd pick the service that got me the best consistent signal in the places where I spend the most time and probably pick up an iPhone with a squaretrade warranty along with extended credit card warranty (similar to the costco/credit card/squaretrade method described in a recent post on TVs).
Posted on 4/4/19 at 12:17 pm to tduecen
Google Fi and Google Pixel 3 (Soon to be the 4)
Posted on 4/4/19 at 6:29 pm to fibonaccisquared
I've broken two phones due to being careless. I've lost three that quit charging and two the screen just went black and would not turn on. This latest one refused to update even after a factory restart it would not update and I spent two hours with customer service who recommended me to return it because they didn't know why.
Before switching I had the same phones for 3-5 years and only changed when I needed/wanted to upgrade so this has been annoying.
Before switching I had the same phones for 3-5 years and only changed when I needed/wanted to upgrade so this has been annoying.
This post was edited on 4/4/19 at 6:30 pm
Posted on 4/4/19 at 10:54 pm to tduecen
quote:
Before switching I had the same phones for 3-5 years and only changed when I needed/wanted to upgrade so this has been annoying.
totally get it... As I said, I can't make any assessment on whether there was anything use wise that would have impacted it. It's certainly possible you got a bunch of faulty units... but at least with the Pixels, the quality control on those is pretty high. I'd be more concerned with the customer service end of them charging you for the deductible on a machine that isn't working properly...
With regards to the 2 careless, obviously, it is what it is... no need in trying to figure that out. shite happens. With regards to the "quit charging", did you always charge with the included charger, or use aftermarket cords? Might be worth taking a look at your electrical outlets with a meter to see if there's something going on there... possibly frying them or shorting them out? With the screen black options, did you ever try swapping in another battery? It's possible that it's all related back to the same issue... might be something about where/how you're charging them that's frying the unit.
Tangential, but had this happen with cable boxes from Comcast years ago in a townhouse that we owned... went through something like 8-9 boxes before I eventually got fricking sick of it and switched to Uverse... A few years later we found out that the builders who built the unit ran long pipes under the strip of homes and up into the individual units - and that's how they got the cable into the homes... the issue was that they didn't waterproof those pipes on the ends, so whenever it rained, the pipe filled up with water, and shorted out some of the boxes, after we moved out, one of our neighbors ended up having the water come into their basement level from it...
Long story to say... sometimes the broken thing is a symptom rather than the cause.
In a vacuum, I'd say you've likely got the most cost effective plan, with quality service, and the Pixel units are great phones... If you can't figure anything out that might be leading to the issues you're seeing, then it might be time to pull the plug on that experiment, try to find an unlocked iphone at a cheap price (even an older one) and go prepaid for a little while with a different provider. If it is better, great... if it's not, then maybe worth going back and unload the iphone for hopefully no significant loss. Good luck.
Posted on 4/6/19 at 8:42 am to fibonaccisquared
quote:I switched between one that came with the phone to the aftermarket. Now because of how many refurbished, they've sent all my chargers are straight from Google. But yeah I've tried different outlets, etc. My own line of thinking is that after I broke my original all I've received is refurbished and usually they last right at a year before issues start popping up. Nexus 6 was my original that I had a bit over a year then I received an " upgrade" to a pixel when I broke that one, the first last maybe two months before it just quit charging, they "upgraded" me to the Pixel XL last year but all are refurbished. This last one did annoy me since even the customer service rep told me to return it but they won't refund the deductible on a faulty phone they sent.
shite happens. With regards to the "quit charging", did you always charge with the included charger, or use aftermarket cords? Might be worth taking a look at your electrical outlets with a meter to see if there's something going on there... possibly frying them or shorting them out? With the screen black options, did you ever try swapping in another battery? It's possible that it's all related back to the same issue... might be something about where/how you're charging them that's frying the unit.
Posted on 4/8/19 at 1:14 pm to tduecen
TMobile.
I had Verizon and it was garbage.
I had Verizon and it was garbage.
This post was edited on 4/8/19 at 2:08 pm
Posted on 4/10/19 at 11:40 am to tduecen
You can buy your own phone with project Fi. I had few problems when I was with Google. I'm with AT&T now. My bill is astronomical. If you can work it out with Fi. Sounds like it isn't all their fault. I'm not buying the last phone at all. You called for a new one, in the meantime your old one straightened out so you didn't need the new one. Even if that's not the case that's what it looks like to Fi. You should've just kept the new one and the old one for a back up. Or sold the old one on swappa to recoup your money for the new one. Oh well hopefully you can let that be a lesson.
Posted on 4/10/19 at 6:46 pm to bencoleman
My phone shite off for 2 days and didn't turn back on. Then I heard it ring and was like wtf and sure enough, it was back on with 11%. I spoke with them and got a replacement. If you don't send in your old phone they charge you 900 for the new one. The new one was not updating, it was a refurbished phone and customer service was having no luck. So I sent it back and kept the old one since it was working. Now I'm looking around as I have no clue when it may die again.
This post was edited on 4/10/19 at 6:47 pm
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