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2gig GC3 Issues - False Triggers
Posted on 1/11/18 at 9:18 am
Posted on 1/11/18 at 9:18 am
I recently got a 2Gig GC3 up and running using the existing 2Gig Thin Door/Window Sensors that were left behind by a previous homeowner.
Everything paired fine and it was a smooth process.
Issue I’m having is that it’s randomly saying doors and windows are being opening throughout the house- more specifically 11 of the 13 Sensors or currently saying that the are open.
Is this a sensor battery issue? I think they are about 2-3 years old.
Any guidance?
(I have the guy I purchased the system from calling 2Gig and he will be coming troubleshoot this weekend, but I’m impatient.)
Everything paired fine and it was a smooth process.
Issue I’m having is that it’s randomly saying doors and windows are being opening throughout the house- more specifically 11 of the 13 Sensors or currently saying that the are open.
Is this a sensor battery issue? I think they are about 2-3 years old.
Any guidance?
(I have the guy I purchased the system from calling 2Gig and he will be coming troubleshoot this weekend, but I’m impatient.)
1
Posted on 1/11/18 at 9:41 am to Jj283
I'm assuming they are surface contacts, DW10, if so make sure they are enrolled as loop 2.
Posted on 1/11/18 at 10:14 am to TigerWise
Yes. They are DW10s. I will check the loop. I used whatever they defaulted to in set up mode, and I believe there were some on Loop1 and other on Loop2.
Can I just change it, or should I delete and re-add.
I will be adding 2- DW20Rs (recessed door sensor) 1- FT1 Flood Sensor, an SMKT3 Smoke, and a PIR1 Motion Sensor as well.
Anything special to know about those?
Can I just change it, or should I delete and re-add.
I will be adding 2- DW20Rs (recessed door sensor) 1- FT1 Flood Sensor, an SMKT3 Smoke, and a PIR1 Motion Sensor as well.
Anything special to know about those?
Posted on 1/11/18 at 10:35 am to Jj283
DW20 loop 2
Flood loop 1
PIR loop 1
Smoke loop 1
Heat loop 2
SMKT3 is a combination smoke, heat, freeze device. Freeze is loop 3 but you don't need it.
Flood loop 1
PIR loop 1
Smoke loop 1
Heat loop 2
SMKT3 is a combination smoke, heat, freeze device. Freeze is loop 3 but you don't need it.
Posted on 1/11/18 at 10:43 am to TigerWise
I appreciate the info.
Will report back after I test this evening.
Will report back after I test this evening.
Posted on 1/11/18 at 9:20 pm to TigerWise
I went in and switched all the DW20s to Loop 2.
It’s been 4 hours now and haven’t had a false trigger.
I will add the additional sensors tmrw, hopefully all goes smoothly.
Thanks for the help TigerWise.
It’s been 4 hours now and haven’t had a false trigger.
I will add the additional sensors tmrw, hopefully all goes smoothly.
Thanks for the help TigerWise.
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