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Started By
Message
re: Whats Costa's return policy these days?
Posted on 8/23/20 at 3:41 pm to S1C EM
Posted on 8/23/20 at 3:41 pm to S1C EM
quote:
That’s interesting, because their warranty doesn’t cover “wear and tear”. How’d you pull this off?
I fill out the form online and send them in. No magic. I never thought it was covered either but they have never told me no. I dunno.
0
Posted on 8/23/20 at 3:47 pm to SidewalkTiger
I just got mine back a couple weeks ago. They covered the repairs, just cost shipping.
Only thing that sucked was I called to get a status after a week longer than the original estimate. Customer service/chat rep was completely worthless. Covid, short staff, my frame was out of stock with no eta when they’d be back in stock. Blah blah blah. Offered to send me a different frame. I pointed out that the site would allow me to order my exact pair. I got a reply that the site wasn’t always right. So I just hung up since they couldn’t tell me anything.
Two days later a new pair showed up with a new case and microfiber cloth.
Only thing that sucked was I called to get a status after a week longer than the original estimate. Customer service/chat rep was completely worthless. Covid, short staff, my frame was out of stock with no eta when they’d be back in stock. Blah blah blah. Offered to send me a different frame. I pointed out that the site would allow me to order my exact pair. I got a reply that the site wasn’t always right. So I just hung up since they couldn’t tell me anything.
Two days later a new pair showed up with a new case and microfiber cloth.
This post was edited on 8/23/20 at 3:49 pm
Posted on 8/23/20 at 3:50 pm to SidewalkTiger
Just got mine replaced 2 months ago. Rubber trim had come off the bottom. My model was no longer available so they offered similar pair to replace. Paid nothing. They sent me a pre-paid ups label to ship mine and then sent me the new ones 6 weeks later.
Posted on 8/26/20 at 10:18 am to AmosMosesAndTwins
quote:
Since they sold, I hear it’s not as fluid a process.
I'd say the opposite.
I have a pair of Brines I sent in two years ago - they charged me around $50 to replace all the rubber on them. I didn't know the cost until I had already sent them off or I might not have done it.
The same pair broke at the temple last week, and the new system allows you to upload pics and get a warranty answer before you send them in.
It's costing me the $2 for a little box at UPS to get a brand new pair. I had 5-6 choices of frame and lens color to choose from. My old pair wasn't an exact match with what they offered, but it's better than buying a new pair.
Posted on 8/26/20 at 10:23 am to DevilDagNS
quote:
About to send them In again because my toddler broke one of the arms.
this just happened to me as well.
If I send them in they will replace the frame?
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