Before thanksgiving I bought a green egg xl and the acacia table. I had no intentions of moving but got a job offer in Louisiana and couldn’t pass up the opportunity to move home.

I secured the egg in the pod with it protected and strapped from moving around. Got to it today and the base stand bent under the bumps and the egg cracked.

Suggestions? Tell the truth to customer service?

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Posted by tigerfoot

Alexandria

Member since Sep 2006

56262 posts

Posted on 6/12/19 at 9:49 pm to L S Usetheforce

Always tell the truth. Generally companies will work w you

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Posted by The Nino

Member since Jan 2010

21521 posts

Posted on 6/13/19 at 1:22 am to L S Usetheforce

I live a couple miles from their HQ, and every time I visit they’re super helpful. They’ve given me a display ceramic cap when I broke mine, along with some small items that they’re testing out or are promotional items.

Be honest with them. Have your serial numbers handy. I doubt they’ll give you a new shell for free, but they’ll probably give you a discount on a replacement piece

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Posted by TexasTiger

Katy TX

Member since Sep 2003

5324 posts

Posted on 6/13/19 at 7:00 am to L S Usetheforce

Tell the truth, also is there no recourse thru POD. Figured you could get things insured.

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Posted by L S Usetheforce

Member since Jun 2004

22763 posts

Posted on 6/13/19 at 8:12 am to TexasTiger

It was insured...but my homeowners deductible is the same price as the xl.....1k

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Posted by Coomdaddy

Member since Aug 2017

390 posts

Posted on 6/13/19 at 9:19 am to L S Usetheforce

I’d say it depends on your dealer and how helpful they want to be. I bought my egg at an egg fest and the firebox cracked on the trip home. The dealer replaced it for me under warranty. Good luck!

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Posted by Columbia

Land of the Yuppies

Member since Mar 2016

3133 posts

Posted on 6/13/19 at 3:38 pm to L S Usetheforce

I’ve had nothing but excellent service when it comes to BGE warranty issues.

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Posted by CBLSU316

Far Right of Left

Member since Jun 2008

11392 posts

Posted on 6/13/19 at 6:50 pm to L S Usetheforce

I broke my pizza stone by dropping it. I took it to a dealer and told them whAt happened and they replaced it for me.

I’ve had nothing but good experiences with the few parts I’ve had that broke.

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Posted by mallardhank

Atlanta

Member since Feb 2006

1276 posts

Posted on 6/15/19 at 11:04 am to Coomdaddy

It would be a different story with the green shell