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Started By
Message
Anyone else have problems with Terminix?
Posted on 12/19/19 at 1:51 pm
Posted on 12/19/19 at 1:51 pm
I recently found termites in my mancave and am under contract with Terminix. I called yesterday to report it and was told they'd call back later that day with an appointment time to come inspect.
No call or email.
Called this afternoon to see if I could schedule the appointment and was told that I have an appointment scheduled for Saturday. They were confused why I was calling and kept asking if I was calling to confirm my Saturday appointment. I explained that I didn't even know I had an appointment on Saturday but yea, I'll confirm it.
She put me on hold. Came back and said that I don't have an appointment on Saturday and that they'd have a technician call me within 48 hours to schedule an appointment for me either on Tomorrow (within 48 hours), Saturday (48 hours), or the day after Christmas.
I also have to speak to a call center every time I call the Baton Rouge office (with a local number). Why can't I just talk to someone at their office?
In the past, they've shown up randomly at my house for inspections when I wasn't even aware I had an appointment and then other times when I had a scheduled appointment they won't show up. I even had them tell me they showed up on a day that they didn't show up.
What is their problem? Why can't they get their shite together there?
No call or email.
Called this afternoon to see if I could schedule the appointment and was told that I have an appointment scheduled for Saturday. They were confused why I was calling and kept asking if I was calling to confirm my Saturday appointment. I explained that I didn't even know I had an appointment on Saturday but yea, I'll confirm it.
She put me on hold. Came back and said that I don't have an appointment on Saturday and that they'd have a technician call me within 48 hours to schedule an appointment for me either on Tomorrow (within 48 hours), Saturday (48 hours), or the day after Christmas.
I also have to speak to a call center every time I call the Baton Rouge office (with a local number). Why can't I just talk to someone at their office?
In the past, they've shown up randomly at my house for inspections when I wasn't even aware I had an appointment and then other times when I had a scheduled appointment they won't show up. I even had them tell me they showed up on a day that they didn't show up.
What is their problem? Why can't they get their shite together there?
9
Posted on 12/19/19 at 1:54 pm to TDsngumbo
Have dealt with them a few times the last year. Out of New Orleans. I call the number in Metry, was shocked the girl said she was actually in the Metry office. First appt was 2 days after I scheduled it. Second one was within 36 hours (thought I saw more termites, but apparently the medicine takes a little while to work).
Posted on 12/19/19 at 1:56 pm to TDsngumbo
Huge issues.
They randomly show up without a prior call. We want them inside the house on every 3month visit.
Sometimes they would show up and not inspect the inside but still charge us for the service.
They randomly show up without a prior call. We want them inside the house on every 3month visit.
Sometimes they would show up and not inspect the inside but still charge us for the service.
This post was edited on 12/19/19 at 1:57 pm
Posted on 12/19/19 at 2:04 pm to LSU Coyote
quote:
Sometimes they would show up and not inspect the inside but still charge us for the service.
They charge you for inspections? I've never been charged for an inspection.
Posted on 12/19/19 at 2:05 pm to TDsngumbo
do you have a linkedin account?
A guy by the name of James Robinson is the corporate communications director for their parent company ServiceMaster
He is an ole miss guy... you should start at the top and communicate your issue down the ladder. These people should know better than having a linkedin account being in corporate communications.
A guy by the name of James Robinson is the corporate communications director for their parent company ServiceMaster
He is an ole miss guy... you should start at the top and communicate your issue down the ladder. These people should know better than having a linkedin account being in corporate communications.
Posted on 12/19/19 at 2:06 pm to yatesdog38
quote:
you should start at the top and communicate your issue down the ladder
I did that exact thing a year or so ago but reached out to their brand new CEO. Not a peep from him or their local office.
The company is pure shite IMO. I only keep them for their termite guarantee -- which I'm sure they will find every way imaginable to frick me sideways with when they see that I have termite damage with an active infestation now.
Posted on 12/19/19 at 2:09 pm to TDsngumbo
That's very common. Find yourself a local small business.
Posted on 12/19/19 at 2:12 pm to RLDSC FAN
I'd love to but I always hear that Terminix has the best guarantee in the business. That's what keeps me with them.
Posted on 12/19/19 at 2:46 pm to TDsngumbo
Servicemaster is turrible. I know people that have worked there and were ready to burn the place to the ground. One guy got married and once he was on wife's health insurance he quit the next day. They treat everyone like shite. it starts with their employees and that spills all the way down into every aspect and line of business they have.
this website simply existing should give you an idea of how bad they are
https://terminixcomplaints.com/338-2/
i spray for pests myself, but not for termites. i am a renter tho and the management company handles that. I'm pretty sure they mix their own chemicals.
this website simply existing should give you an idea of how bad they are
https://terminixcomplaints.com/338-2/
i spray for pests myself, but not for termites. i am a renter tho and the management company handles that. I'm pretty sure they mix their own chemicals.
Posted on 12/19/19 at 3:10 pm to TDsngumbo
Posted on 12/19/19 at 4:15 pm to TDsngumbo
Where are you located? BR?
Posted on 12/19/19 at 4:26 pm to TDsngumbo
Besides increasing rate 15-20% every year and showing up unannounced for inspections they're awesome
Posted on 12/19/19 at 5:28 pm to 4LSU2
Yes, BR.
Posted on 12/19/19 at 7:39 pm to TDsngumbo
You'll have a hybrid termite and they wont cover it. Trust me.
Posted on 12/19/19 at 8:11 pm to EveryoneGetsATrophy
Posted on 12/21/19 at 8:09 pm to TDsngumbo
I always get notifications
Posted on 12/21/19 at 9:21 pm to EveryoneGetsATrophy
quote:this happened to you?
You'll have a hybrid termite and they wont cover it. Trust me.
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