I have a Samsung S5.. Yes I know it is old as dirt. It has been working flawlessly since I have had it.. Recently it has been dropping calls. I called Verizon and they say it is not a problem on their end. I reset the phone back to factory settings and that didn't help.

It goes into roaming at various times. When it does have a good signal and I hit send for a call the signal drops to one bar. The battery takes a full charge. Any ideas?

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Posted by captron

Occupied Sillycon Valley

Member since Jul 2018

509 posts

Posted on 10/16/21 at 2:13 pm to Athis

quote:
It goes into roaming at various times. When it does have a good signal and I hit send for a call the signal drops to one bar.

Wild guess without any research.... Maybe Verizon is changing frequency bands in your area that your S5 doesn't cover due to 5G updates ?

This post was edited on 10/16/21 at 2:15 pm

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Posted by Athis

Member since Aug 2016

14506 posts

Posted on 10/16/21 at 5:06 pm to captron

Thanks for the input.. I went to the Verizon store and they looked at my phone did a few things and said that I needed to be connected to the their internet to make phone calls. I looked at the guy like he was full of shite.. And he was.. I told him that I have used the phone for years w/o having to be connected to the 5G or whatever internet network.. I am calling ..AGAIN.. to see if I can get a free phone..

This post was edited on 10/16/21 at 5:19 pm

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Posted by Rooguroo

Baton Rouge

Member since Oct 2018

18 posts

Posted on 10/17/21 at 9:09 pm to Athis

Captron makes a good point. It very well could be that new tower hardware isn't meshing with a device that old. I have had similar connectivity issues in the past and had a bad sim card. A crazy thing to stop working but a new one fixed my issue.

It's a Longshot but if you've recently installed any updates it may be worth rolling them back.

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Posted by zippyputt