re: St Tammany internet/cable status

A tree severed the line (copper) running to the house. I called ATT and the "specialist" asked me if I restarted my gateway. I told them I have no power. She then checked to see if any outages were in my area. She found it to be out. Told her the line was cut on private property. She then asked me if she could set up a service ticket. Why yes please do so. She then told me since I didn't have the service plan that if the technician were to find the trouble in the house I would be responsible for the bill, fine, whatever. Appointment was for yesterday between 8am and 4pm. Anybody want to guess what didn't happen?