re: Has something gone wrong at AT&T - like company wide?

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DIRECTV went from the absolute best customer service to absolute shite in a manner of weeks.


Yep. I saw it happen in real time. They were the Chick Fil A of a media company. Great product, great company, great service. Their team was amazing to work with

AT&T bought most of them out and the rest said I’m out once they saw the shitshow at AT&T

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Former AT&T Management here. You're speaking in half truths at best. I worked for AT&T for almost a decade, and knew / interacted with employees in every department. I did all of my training / management training in Dallas, where you are now, and can tell you that what they teach and have taught is the real deal. Where they failed, was letting old Bellsouth employee's say "f that" and refuse to grow and adapt to new methodologies. I've taken it out of the company and have had tremendous success with it. The problem is unionized employees that think they have the God-given right to make 100% of their sons football practices instead of helping the company, even once, take care of a large wait list of customers that are out of service and the companies never dying quest to cut costs.

The company is far from perfect, but lets not act like the entitled culture of the employees and many, MANY level 1 managers isn't also a problem. I'll never understand how 2008 made the automotive industry wake up but not the communications industry. The company is locked in to ridiculous contracts with its union and has no choice but to cut everything else.. and this is coming from someone who isn't the companies biggest fan. Even in Louisiana, they are having to abide by Chicago / Detroit like union demands.