Yes, to clarify, the check in process at all clinics has been generally quick and painless. In the exam room in less than 10 minutes most of the time. Once in the exam room the nurse is 50/50 on staying in the room and completing vitals or taking 5-10 minutes to come back; no real problems there. Then comes the wait for the doctor. At most I've waited over an hour, at least 30 minutes. I do understand the processing and administrative tasks must be done but judging by responses, that usually doesn't take too long. I have a 2.5 year old and a 1 Year old. I've had this experience at multiple and different types of visits spanning 3 offices. It seems like I both have bad luck and a penchant to whine about it.

Other than that, the staff and Doctors at all 3 offices have been great. I'd recommend them all on that alone, I'm just genuinely curious why they're all so unpunctual. My dentist, PCP, specialists all see me at my scheduled appointment time.

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Posted by TheWiz

Third World, LA

Member since Aug 2007

11752 posts

Posted on 4/15/21 at 1:05 pm to Tigerbiscuits

I honestly think a lot of it is due to people being late and the compounding effects. People down here are perpetually late.

Second is that I think when parent's finally have a doctor in front of them, the high maintenance parents drop a shite ton of questions: he threw up one time after eating an egg but that was two months ago, look at this, well... this weird rash happened a month ago kind of shite. What should be a 15min follow up spot turns into 30.

More times than not both of those things happen and exacerbate the problem. I assure you that the physician, most at least, are stressed about their clinic running behind.

This post was edited on 4/15/21 at 1:06 pm

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Posted by CrimsonTideMD

Member since Dec 2010

6931 posts

Posted on 4/15/21 at 2:44 pm to Tigerbiscuits

quote:
I'm just genuinely curious why they're all so unpunctual.

Not a pediatrician but we all deal with some of the same issues:

-pt insurance requires preapproval for a prescription

-same thing for labs/imaging/referrals/etc

-you ordered a CT scan with contrast. The pt is there to have the study done but the imaging center insists on a creatinine lab, even though the pt has zero kidney problems. They won't take a verbal order. So you fill out the order right then and have it submitted.

-meanwhile you get a message from one of your nurses that a patient has a 103 degree fever, increased pain, etc etc and won't go to the ER without speaking to you first.

-then your phone rings. It's Dr Williams. Yall have a pt in common and you've been playing phone tag for days trying to get that pts treatment coordinated.

-CVS calls your office: won't take the prescription you wrote because its written for Amoxicillin tablets and they only have capsules. So you have to redo it.

-You finally get into the room with your next pt, a new pt. They have a stack of records and 3 CDs with images, not a god damn one of them will load on your computer.

-next pt. Brayden's mom wants to argue with you about vaccination, and shes requesting/insisting that you write him an excuse--ie fraud-- saying he's medically exempt from the vaccines his school requires.

-another pt has 8 different complaints/issues, 7 of which were not mentioned when they made the appt.

-family member who has been taking care of your next pt needs FMLA paperwork and 23 other forms completed for her work. She has to submit them today.

-then you have to waste 7 minutes on a phone call with some dumbass at an insurance company to appeal a denial for one of your patients. Usually they've denied a study or treatment that is 100% medically indicated and standard of care AND covered by the pt's policy. Why? frick you. Thats why.

I could go on for quite a while.

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