re: What would the OT do? AT&T Pole

I was in your exact situation. Here’s what happened:

I took picture and wrote email advising of the safety hazard. I waited a week and then pulled it myself and cut the line. A day or two later AT&T called me and advised they would be collecting the repair fee. I showed them the picture and email and they said they would handle it internally. I never heard from them after that.