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re: Citi is still awful (2 years later update pg. 3)
Posted on 3/4/21 at 10:01 am to Grassy1
Posted on 3/4/21 at 10:01 am to Grassy1
Citi called my wife this morning to grill her with the same questions.
Have you ever loaned your card? No.
Have you asked your husband about his purchases? Yes.
What did he say? He says he didn't make the purchase.
So you don't think he did it? No! I've already answered these questions.
We just need to make sure nothing has changed.
Then they told her they would have to investigate the ip address, location, etc of the purchase. It's been 8 days, shouldn't you have done that already?!
Have you ever loaned your card? No.
Have you asked your husband about his purchases? Yes.
What did he say? He says he didn't make the purchase.
So you don't think he did it? No! I've already answered these questions.
We just need to make sure nothing has changed.
Then they told her they would have to investigate the ip address, location, etc of the purchase. It's been 8 days, shouldn't you have done that already?!
quote:Starting to sweat it.
Best of luck, but if I were you, I wouldn't sweat it.
Posted on 3/4/21 at 10:09 am to Korkstand
quote:
Citi called my wife this morning to grill her with the same questions.
Have you ever loaned your card? No.
Have you asked your husband about his purchases? Yes.
What did he say? He says he didn't make the purchase.
So you don't think he did it? No! I've already answered these questions.
We just need to make sure nothing has changed.
I would call them back and escalate it, this seems to be bordering on harrassment. Unleash your Karen mode.
Go ahead and get that new card open though and quit using this one.
Posted on 3/4/21 at 10:10 am to Korkstand
quote:honestly, I've never seen anything like this
Citi called my wife this morning to grill her with the same questions.
Have you ever loaned your card? No.
Have you asked your husband about his purchases? Yes.
What did he say? He says he didn't make the purchase.
So you don't think he did it? No! I've already answered these questions.
We just need to make sure nothing has changed.
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