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Started By
Message
Call Entergy About Outage Map Errors
Posted on 2/16/21 at 9:39 am
Posted on 2/16/21 at 9:39 am
This is a PSA for Soy Boys of the OT and baws with a wife and kids nagging them constantly about the cold:
Our power went out yesterday before 7 am. Entergy outage map showed our neighborhood having power. I called later in the day and used the automated system to try and report the outage. Did this several more times throughout the day.
This morning our map still showed our neighborhood having power so I called again and tried the power emergency option. This got me to a person who said that it showed a down limb had been removed and the power was restored. She was able to get our outage reported.
The rep also told me there have been lots of calls reporting outages in areas that their system showed as normal. If you need to call Entergy, select Option 5 to speak to a person.
Our power went out yesterday before 7 am. Entergy outage map showed our neighborhood having power. I called later in the day and used the automated system to try and report the outage. Did this several more times throughout the day.
This morning our map still showed our neighborhood having power so I called again and tried the power emergency option. This got me to a person who said that it showed a down limb had been removed and the power was restored. She was able to get our outage reported.
The rep also told me there have been lots of calls reporting outages in areas that their system showed as normal. If you need to call Entergy, select Option 5 to speak to a person.
3
Posted on 2/16/21 at 9:39 am to Bmath
Dude, they gave us a warning on top of map/page.
Not a big deal, chill.
Not a big deal, chill.
Posted on 2/16/21 at 9:44 am to Bmath
Same thing in Htown. Very incorrect outage map with CenterPoint.
4 different neighbors in different parts of the city are wrong
4 different neighbors in different parts of the city are wrong
Posted on 2/16/21 at 9:46 am to LSU Coyote
The map accuracy is the least of my concerns as it only gives false hope by showing the line my street connects to as live and mine dead. The line down in the street seems to be a pretty accurate gauge of when power might come back up.
That we haven't seen an Entergy bucket truck in our outings is more concerning though.
That we haven't seen an Entergy bucket truck in our outings is more concerning though.
Posted on 2/16/21 at 9:48 am to LSU Coyote
quote:
chill
I think that’s what he’s doing ...
Posted on 2/16/21 at 9:48 am to PhDoogan
quote:
That we haven't seen an Entergy bucket truck in our outings is more concerning though.
That’s partly my point. Entergy thought our power outage issue had been resolved. Call and speak to a human.
Posted on 2/16/21 at 9:48 am to Bmath
It's never accurate.
Posted on 2/16/21 at 9:49 am to idlewatcher
quote:
Same thing in Htown. Very incorrect outage map with CenterPoint. 4 different neighbors in different parts of the city are wrong
Yep. Mine was accurately showing an outage last night and not today. Luckily the Karen’s on Facebook are on it. This is honestly the only time they’ve done any good work.
Posted on 2/16/21 at 9:58 am to billjamin
quote:
Luckily the Karen’s on Facebook are on it.
A true Public Service!
Posted on 2/16/21 at 10:00 am to Bmath
Your point is wrong. Just because you “online map” isn’t updated with the correct info doesn’t mean their internal systems show the same thing. They know you are out
Posted on 2/16/21 at 10:27 am to oilmanNO
quote:
Your point is wrong. Just because you “online map” isn’t updated with the correct info doesn’t mean their internal systems show the same thing. They know you are out
yeah don’t worry your Utility company’s GIS system is state of the art This post was edited on 2/16/21 at 10:28 am
Posted on 2/16/21 at 10:30 am to oilmanNO
quote:
Just because you “online map” isn’t updated with the correct info doesn’t mean their internal systems show the same thing. They know you are out
Yeah but it sure made me feel a lot better when the lady told me that they showed that my power was out and that they do have crews working in my area.
Posted on 2/16/21 at 11:10 am to TigerLunatik
quote:
they do have crews working in my area.
And by crews working in your area she meant some baw behind a switch board waiting to toggle a switch back on...
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