re: I'm picking up my Green Mountain Grill on Saturday

Posted on 12/15/19 at 2:44 pm to SwampBooty

Posted by GeauxTigers0107

South Louisiana

Member since Oct 2009

9983 posts

Posted on 12/15/19 at 2:44 pm to SwampBooty

The customer service is second to none. It's unlike any I've ever seen.

How did the ribs come out Farva?

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Posted by Geauxlden Eagle

125 miles W. of God's Country

Member since Feb 2013

2020 posts

Posted on 12/17/19 at 1:45 pm to GeauxTigers0107

GT, you're absolutely right about the customer service. When I opened mine a year ago, it didn't have a grease bucket. I called on Christmas Eve, not expecting an answer and had one in 3 days.

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Posted by Chucktown_Badger

The banks of the Ashley River

Member since May 2013

32170 posts

Posted on 2/21/20 at 4:25 pm to GeauxTigers0107

quote:
The customer service is second to none. It's unlike any I've ever seen.

How did the ribs come out Farva?

Just bumping this thread to support your point on their customer service. So I've got a pork butt on my Daniel Boone right now, and I noticed that the food probe that came with my smoker was reading about 15-20 degrees higher than my quick read probe for the same spot. So I emailed their support, and had a response about 2 hours later asking for my information and they said they'd send me a new probe. My smoker is over 2 years old, yet no questions asked. I sent my information and they responded within 20 minutes saying the new probe had been ordered.

Told them the support was a big reason I'd stick with GMG long term.