re: Saltgrass steakhouse is disgusting

The key point to remember about any chain restaurant is that the experience will vary depending on the competence and attitude of the local management. I have seen this time and again especially between LA & TX. The Saltgrass near our house in Clear Lake is solid. Service is always friendly and prompt. Yes, they always offer the rewards program, who doesn't .

Just like BJ's Brewhouse, the one here is one of our regular places. In BR, maybe not so much because it is easy to notice the difference in the experience. You can't label the whole chain based on what happens in one location.