Booked a package through them including hotel, flight, shuttle, and day trip to the ruins. Decided before we left we didn't want to do the excursion so we canceled it beforehand with confirmation that it was done early enough to get a refund.

Nearly 2 months and 6 calls to them have come and gone since canceling and they still can't process it. I have no idea why it's so difficult.

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Posted by Teddy Ruxpin

Member since Oct 2006

40727 posts

Posted on 5/9/19 at 10:57 pm to Brettesaurus Rex

Dispute it on your CC with your evidence that it should be refunded.

Should do the trick.

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Posted by Brettesaurus Rex

Baton Rouge

Member since Dec 2009

38261 posts

Posted on 5/9/19 at 11:09 pm to Teddy Ruxpin

The only problem is because of an itinerary issue it still shows as completed. I'm trying hotels one more time tomorrow and if I don't get anywhere still I'll go to Discover. Another problem may be it was part of a package so it's not a single standalone charge for the canceled item. It's one amount for everything.

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Posted by tduecen

Member since Nov 2006

161246 posts

Posted on 5/10/19 at 6:27 pm to Brettesaurus Rex

Yeah, hate to say but they will claim it was part of the package you booked and if you didn't show up that is on you

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Posted by Lima Whiskey

Member since Apr 2013

22594 posts

Posted on 5/10/19 at 7:01 pm to Teddy Ruxpin

It’s probably your only viable option too.

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Posted by Brettesaurus Rex

Baton Rouge

Member since Dec 2009

38261 posts

Posted on 5/10/19 at 7:18 pm to tduecen

Every time I've called they've confirmed with me that I cancelled in enough time to get a refund. They're just having issues processing it for whatever reason. Or at least just saying that.

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Posted by wickowick