re: UPDATE: I was warned, by many on this board, about JIM'S Firearms

Unfortunately this story is indicative of the attitude of many businesses. The failure to perform is the risk of the customer and not the business.

Saying the gun would take days more to repair because of a needed part is crap from two standpoints--the first being it is obvious they didn't look at the gun until then and second is that FedEx operates throughout the USA and they should have paid the cost of overnight shipment of that part without even thinking about it.

There is obviously an attitude problem at that business. They know the customer is upset. They know he is posting at a very popular website. They know they promised better service. They know all of these things and have still not stopped to make sure the customer is taken care of.

The quote below is certainly more true today than ever given how quickly news of bad experiences with businesses can travel

quote:

---

"Trust: The reputation of a thousand years may be undermined by the conduct of one hour."

---