re: The expression "the customer is always right"...yay or nay?

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The expression "the customer is always right"...yay or nay?
If you're in business for yourself, then yes. The customer is always right. Even when they're not. Make sense?

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Yeah, people in this thread who obviously do not write the payroll and expense checks have little understanding of realities relative to how conflict (when the client isn't satisfied) is dealt with professionally.

Sure, there are times you tell a customer to go fly a kite elsewhere, but very seldom is that necessary or wise.