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re: Is there a Local restaurant that has lost your business forever?
Posted on 2/17/16 at 3:43 pm to TGFN57
Posted on 2/17/16 at 3:43 pm to TGFN57
I've had enough good experiences at Ruffino's to still go.. though I enjoy the bar area more than getting a table.. but I have definitely had bad experiences too.
Last year, we went with another couple. Waitress opened a 2nd bottle of wine when we all had full glasses. Then when it came time to pay, the couple we were with had a gift card. We gave her the gift card first and then 2 CCs (to split the meal 50/50 between both couples). Told her to just used the gift card first and then split 50/50. When she returned the receipts, the entire gift card was applied to our bill and not the other couple's. We told her that isn't what we asked for, and she sat there and lied saying their POS doesn't allow them to do that (bullshite) and then turned around and walked off.. never came back. No thank you. No goodnight. Just left us with drastically uneven bills that were already closed out and disappeared.
Last year, we went with another couple. Waitress opened a 2nd bottle of wine when we all had full glasses. Then when it came time to pay, the couple we were with had a gift card. We gave her the gift card first and then 2 CCs (to split the meal 50/50 between both couples). Told her to just used the gift card first and then split 50/50. When she returned the receipts, the entire gift card was applied to our bill and not the other couple's. We told her that isn't what we asked for, and she sat there and lied saying their POS doesn't allow them to do that (bullshite) and then turned around and walked off.. never came back. No thank you. No goodnight. Just left us with drastically uneven bills that were already closed out and disappeared.
Posted on 2/17/16 at 4:16 pm to LouisianaLady
quote:
Waitress opened a 2nd bottle of wine when we all had full glasses.
Did ya'll request another bottle of wine or did she just open it in the back and bring it out? Showing the label to the customer before the wine is opened is just a basic step that you would think all servers at Ruffino's would have been taught.
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